SHIPPING & RETURNS

Shipping Policy

FREE DELIVERY AREAS

We deliver free to the following areas:

  • Wellington Region - Wellington City, Porirua, Lower Hutt, Upper Hutt.

  • Wairarapa - Masterton, Carterton, Greytown, Martinborough, Featherston, Dannevirke.

  • Kapiti Coast - Paraparaumu, Waikanae, Paekakariki, Otaki.

  • Palmerston North - Fielding, Woodville, Pahiatua, Ashurst.

  • Manawatu/Whanganui - Foxton, Levin.

  • New Plymouth/Taranaki - Hawera, Stratford, Waitara

  • Napier/Hastings - Waipukurau.

 

The above is a guide, we will advise you if your delivery will incur charges. Some Rural addresses within these areas may incur an additional delivery fee.

REST OF NORTH ISLAND

POA (Please email us for a quote)

SOUTH ISLAND

POA (Please email us for a quote)

100 Night Comfort Guarantee Policy

If you are not happy with the feel of your mattress and would like to exchange it for another model, we can do this. 

NOTE: The following conditions apply:

  1. The mattress must be unmarked and undamaged (We will donate this to our charity partners)

  2. The mattress must have been used with an approved mattress protector

  3. The mattress must be sealed in it's original bag

  4. The cost for upgrading to a more expensive mattress will be added to the comfort guarantee fee

  5. The comfort guarantee can only be claimed no sooner than 14 days and no later than 100 days after the mattress has been delivered

  6. Proof of purchase must be provided

  7. Exchange will be performed at the original delivery address

  8. An additional freight fee may apply if you are outside our free delivery area (See above)

  9. We only allow one comfort guarantee swap per mattress

15 Years Limited Warranty Policy

If there is a fault due to our manufacturing or any of our materials within the first 15 years of your invoice date we will collect the mattress and seek to repair or remedy the issue. If this cannot be done, we will replace the mattress for free. 

NOTE: The following conditions apply:

  1. Our manufacturing warranty covers: Wire Penetration and failure or springs or other materials.

  2. The mattress must not have been used other than for its purpose

  3. The warranty applies only to the customer who purchased the mattress from us

  4. Normal softening of foam over time which doesn't affect the mattresses performance is not included in this warranty

  5. An indentation of less than 35mm is due to natural contouring of the high density foam and does not constitute a manufacturing fault

  6. Proof of purchase must be provided

  7. An additional freight fee may apply if you are outside our free delivery area (See above)

  8. We will endeavor to achieve a fair result but it remains at our discretion to reject a claim if it is determined that any of these conditions have not been met

 

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©2020 goodnightkiwi.co.nz - a subsidiary of Natural Rest Beds.

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